Customer Service Representative (Call Centre) - Premium Dental Clinic

Are you a passionate and customer-focused professional looking to join a dynamic dental team in the heart of Bali? Our Private Advertiser is seeking a dedicated Customer Service Representative (Call Centre) to deliver exceptional service to our valued clients. In this role, you'll be the first point of contact for our patients, handling inquiries, scheduling appointments, and ensuring a seamless experience from the moment they call until their visit to our Premium Dental Clinic in Kuta, Bali.

Our clinic is renowned for its premium dental services and state-of-the-art facilities. As a Customer Service Representative, you'll play a crucial role in maintaining our high standards of customer satisfaction. You'll work closely with our dental professionals to ensure that our patients receive the best possible care and support. This is an opportunity to be part of a growing and innovative dental practice, where your contributions will directly impact the patient experience.

In this role, you will use our in-house call centre software, Freshdesk, to manage and track customer interactions. You'll also have access to our clinic's patient management system, Dentrix, to ensure accurate and up-to-date patient information. This position offers a dynamic and rewarding career path in the dental industry, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Answer and direct incoming calls from patients, ensuring clear and accurate information is provided.
• Schedule and confirm dental appointments, managing patient calendars and ensuring no double bookings.
• Handle patient inquiries and complaints, resolving issues promptly and professionally.
• Assist in the booking and coordination of dental treatments, ensuring all necessary information is gathered and communicated to the dental team.
• Maintain accurate records of patient interactions and follow-ups using Freshdesk and Dentrix.
• Maintain a high level of confidentiality and discretion, adhering to all data protection and privacy regulations.
• Provide exceptional customer service, ensuring patient satisfaction and loyalty.
• Collaborate with the dental team to ensure seamless communication and coordination between the call centre and the clinic.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or call centre role, preferably in the healthcare industry.
• Proficient in using call centre software such as Freshdesk or similar.
• Familiarity with patient management systems like Dentrix or equivalent is a plus.
• Excellent communication skills, both written and verbal, with the ability to handle difficult conversations professionally.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to detail with a commitment to accuracy and quality.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both English and Bahasa Indonesia, with excellent bilingual communication skills.

🛠️ Keahlian

Lowongan Terkait