Application Support Specialist - IT & Technology

Join Garudafood Putra Putri Jaya, a leading name in Indonesia's food and beverage industry, as an Application Support Specialist in the vibrant tech hub of Bali. This is an exciting opportunity to work in a dynamic IT environment, supporting critical business applications that drive our operations. As part of our IT team, you'll be the first point of contact for our employees, helping them resolve technical issues and ensuring smooth daily operations.

In this role, you'll work closely with our IT department to provide technical support for our business applications, such as ERP systems, CRM tools, and other enterprise software. You'll be responsible for troubleshooting, problem resolution, and providing guidance to our employees on how to use these applications effectively. This role offers a unique chance to combine your technical skills with a deep understanding of our business processes, helping us maintain high levels of efficiency and productivity.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support for business applications, including ERP systems, CRM tools, and other enterprise software.
• Troubleshoot and resolve technical issues reported by employees, ensuring minimal disruption to business operations.
• Document and maintain detailed records of all technical issues, solutions, and workarounds.
• Assist in the implementation and configuration of new business applications and software updates.
• Train and educate employees on the use of business applications, conducting regular workshops and providing one-on-one support.
• Monitor system performance and proactively identify and address potential issues before they impact operations.
• Collaborate with the IT department to ensure the smooth integration and operation of business applications.
• Stay updated with the latest industry trends and best practices in application support and IT service management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in application support or a similar role, preferably in an enterprise environment.
• Strong knowledge of ERP systems, CRM tools, and other enterprise software.
• Experience with troubleshooting and resolving technical issues in a multi-user environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical teams.
• Proficient in using project management tools and documentation software, such as Jira, Confluence, or similar.
• Familiarity with ITIL or other IT service management frameworks is a plus.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

🛠️ Keahlian

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