IT Technical Support Level 1
Join Cover Desk PH as an IT Technical Support Level 1 and become a vital part of our dynamic team in Bali! We are seeking a motivated and customer-focused individual to provide exceptional technical support to our clients. This role offers a fantastic opportunity to work in a vibrant and international environment, with the chance to grow and develop your skills in IT support. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of Bali's tech scene.
As an IT Technical Support Level 1 at Cover Desk PH, you'll be the first point of contact for our clients' technical issues. You'll use tools like ServiceNow, Zendesk, and TeamViewer to diagnose and resolve problems efficiently. Daily, you'll handle a variety of technical requests, from software installations to hardware troubleshooting, ensuring our clients' operations run smoothly.
Cover Desk PH is a leading IT service provider in Bali, known for our commitment to excellence and customer satisfaction. We offer a competitive salary and a supportive work environment where your contributions are valued. Join us and be part of a team that makes a difference in the tech landscape of Bali.
📋 Tanggung Jawab Pekerjaan
- Provide first-level technical support to clients, resolving hardware, software, and network issues.
- Use ServiceNow, Zendesk, and TeamViewer to manage and document support tickets.
- Install, configure, and troubleshoot various software applications.
- Assist with hardware installations, repairs, and replacements.
- Conduct basic network troubleshooting and configurations.
- Assist with the deployment and maintenance of IT infrastructure.
- Provide training and support to end-users on IT systems and applications.
- Collaborate with the IT team to ensure high levels of service quality and efficiency.
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in IT support or a related field.
- Proficient in using ServiceNow, Zendesk, and TeamViewer.
- Good knowledge of hardware and software troubleshooting.
- Basic understanding of network configurations and troubleshooting.
- Strong customer service skills and the ability to communicate effectively with clients.
- Ability to work independently and as part of a team.
- Good problem-solving skills and attention to detail.
- Familiarity with ITIL processes and best practices is a plus.
🛠️ Keahlian
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